The decision to close a case and no longer provide services to a family is based on conclusions drawn from monitoring family progress, continuously evaluating the case, and determining whether the child and family have achieved desired safety, permanency, and well-being outcomes. If all of the desired outcomes laid out in the case plan have been achieved and all safety and risk concerns have been adequately addressed, then ending the relationship with the family is appropriate.
Case closure may also occur if the family feels unready or unwilling to work toward those outcomes, but the child protective services (CPS) caseworker believes the child will be safe, even though there may still be some risk of child maltreatment. If the family received services from CPS and other agencies or individual providers, it also may be appropriate to convene a team meeting of service providers to review the family’s progress prior to case closure. When the court is involved, it must approve case closure and terminate the case accordingly.