The Stakeholder Interview Guide

During the review week, Team and Local Site Leaders will interview stakeholders who are representative of the types of organizations and individuals who participated in the development of the State’s Child and Family Services Plan. These include State and local representatives of courts, administrative review bodies, children’s guardians ad litem, and other individuals or bodies assigned responsibility for representing the best interests of children. There will typically be around 15 State interviews per review, each scheduled by the State Team Leader. Local Site Coordinators schedule the local site interviews, of which there will also be, typically, around 15 per site. Each interview generally lasts for an hour or more.

To conduct these stakeholder interviews, the review team will use the Stakeholder Interview Guide (SIG). The SIG is a paper instrument (available for download here), similar to the Onsite Review Instrument, or OSRI, that is focused on the systemic factors. Items that include core questions related to the stakeholder and follow-up questions designed to further explore the core issues are included for each systemic factor and outcome. The overall purpose of the stakeholder interviews is threefold:

  • To answer questions that may have been raised in the Statewide Assessment
  • To obtain information about the systemic factors under review
  • To obtain information about how the systemic factors are functioning and therefore affecting outcomes for children and families.

It is important to note that the stakeholder interview process is different from the case review process, but equally important to the overall review. The case reviews focus on case practice and on collecting case-level data to assess the outcomes of safety, permanency, and well-being. The stakeholder interviews, on the other hand, assess the State’s child welfare system that supports the child welfare practice. Together, the OSRI and SIG provide a comprehensive, big-picture view of a State's entire system of care.